Senior IT Service Desk Specialist

About the role

BCD Travel is looking for a Senior IT Service Desk Specialist to join its Enterprise ICT Organization. Working remotely, you will support day‑to‑day business operations, IT projects, and collaborate with both technical and non‑technical teams across the company.

Key responsibilities

• Troubleshoot hardware, software, and other IT solutions.
• Provide assistance and guidance to other technical teams while following security best practices.
• Design, develop, update, and implement team standards, processes, and documentation.
• Monitor, correct, and report any infractions of security policies and procedures.
• Ensure compliance with Service Level Agreements (SLAs) and maintain timely communication with stakeholders.

Required profile

• Prior technical experience in a 24 × 7 IT environment.
• Excellent knowledge of IT systems and exceptional troubleshooting skills.
• Ability to develop, interpret, and follow written IT policies and procedures.
• Experience with Microsoft Business Software Applications and other communication tools.
• Advanced project management skills.

Required skills

• Microsoft Business Software Applications

What we offer

• Flexible working hours and remote work options.
• Opportunities for professional growth within a global team.
• Engagement in sustainability and charitable initiatives.