Senior Director, Quality Assurance

About the role

Centric Brands, a lifestyle brand collective designing, sourcing, marketing and selling apparel, accessories, entertainment and beauty products, is looking for a Senior Director, QA. The role leads QA operations across regional teams, ensuring first-right quality and on-time delivery while meeting customer quality requirements and complying with legal regulations.

Key responsibilities

• Lead QA operations management, KPI management, team building, SOP development, customer engagement, team performance management, vendor/factory training, social compliance and CTPAT.
• Ensure first-right quality and on-time delivery, and lead regional teams to meet or exceed quality requirements and comply with legal regulations.
• Manage KPIs to drive operational excellence and assess and improve standard operating procedures and processes.
• Maintain a vendor/supplier scorecard based on KPIs and metrics, and champion performance management and succession planning.
• Develop a vendor/factory training programme aimed at long-term self-sufficiency and self-certification based on DHU, and partner with North America to support field factories' Good Manufacturing Process through technical audits.
• Support the QA apps system development to improve inspection efficiency, data capture and reporting.
• Engage internal and external stakeholders, including in situations requiring joint intervention and decisions.

Required profile

• 15+ years of experience in quality assurance, compliance, engineering or manufacturing, including 5 years in a senior management role.
• Knowledge of the latest quality management systems and good manufacturing practices.
• Technical knowledge of the garment manufacturing process, pattern making, grading and shrinkage distribution.
• Analytical, problem-solving, detail-oriented and able to multi-task; fluent in English.
• Frequent travel is required to support local teams and factories.

Required skills

• Proficiency in Microsoft Office.
• Championed the adoption of digital tools.