Sales and Marketing Executive – Travel Packages

About the role

We are looking for an enthusiastic, customer‑focused Sales and Marketing Executive to promote and sell our Sri Lanka tour packages. You will handle enquiries, create tailored travel proposals and turn leads into confirmed bookings.

Key responsibilities

• Respond promptly to enquiries received via WhatsApp, email, telephone and social media.
• Understand customers’ travel dates, budgets, interests and accommodation preferences.
• Prepare customized itineraries, quotations and tour packages.
• Follow up consistently with potential customers and convert leads into confirmed bookings.
• Promote private tours, accommodation, transportation and other travel‑related services.
• Coordinate with the operations team to ensure confirmed tour arrangements are properly handed over.
• Develop relationships with individual travellers, travel agents and business partners.
• Identify new sales opportunities in local and international markets.
• Provide professional and friendly customer service before and after each booking.
• Meet assigned sales targets after the probationary period.

Required profile

• Previous experience in sales, customer service or tourism is advantageous.
• Good written and spoken English; additional languages are a plus.
• Strong communication, negotiation and customer‑handling abilities.
• Basic knowledge of Sri Lankan destinations and tourism products.
• Ability to prepare quotations and use Microsoft Office, email and WhatsApp.
• Self‑motivated, organized and able to follow up independently.
• Willingness to learn and work towards sales targets.

Required skills

• Microsoft Office
• WhatsApp