Quality & Data Analytics Team Lead

About the role

A client is looking for a Quality & Data Analytics Team Lead. The ideal candidate has a background in quality management, data analysis, auditing or software quality assurance, together with proven experience in team handling and stakeholder communication. The role supports quality improvement initiatives, analyses operational data, identifies areas for improvement and ensures compliance with established processes and quality standards.

Key responsibilities

• Lead and manage a team to achieve quality and operational objectives.
• Monitor and evaluate processes, identifying gaps, risks and opportunities for improvement.
• Conduct internal audits and ensure compliance with quality standards and procedures.
• Analyse operational and quality data to find trends, root causes and areas needing corrective action.
• Prepare and present MIS reports, dashboards and performance analysis to management.
• Develop and monitor KPIs and quality metrics, and drive continuous improvement with data-driven methods.
• Support quality management systems and coordinate with cross-functional teams on process issues.
• Perform root-cause analysis and recommend corrective and preventive actions.
• Ensure accurate documentation and reporting, coach team members and communicate with stakeholders and management.
• Support Six Sigma, Lean or other process-improvement methodologies where applicable.

Required profile

• Experience managing or supervising a team is required; experience as a Quality Engineer or in a similar quality-focused role is encouraged.
• Preferred: BSc in Statistics, Data Science or a related quantitative field; ISO 9001 and Six Sigma certifications are highly preferred or an added advantage.
• Advantageous: additional qualifications in Quality Management, Data Analytics, Process Improvement or Auditing.