Outbound Tour Operations Executive / Officer

About the role

The Trip Connections is looking for a motivated and experienced Outbound Tour Operations Executive / Officer. The ideal candidate has experience in international tour operations, holiday package planning, supplier coordination and customer relationship management.

Key responsibilities

• Manage daily outbound tour operations and international holiday packages.
• Prepare customized travel itineraries, quotations, costing sheets and proposals.
• Coordinate with overseas travel agents, hotels, airlines and international suppliers.
• Handle customer inquiries and turn potential leads into confirmed bookings.
• Manage hotel reservations, transportation, activities and other travel arrangements.
• Handle customer documentation, payment follow-ups and supplier confirmations.
• Develop new travel packages and support outbound sales activities.
• Maintain accurate booking records and operational reports.
• Ensure excellent customer service throughout the travel process.

Required profile

• Diploma or professional qualification in Travel & Tourism or a related field.
• Minimum 2-3 years of experience in outbound tour operations or a similar role.
• Good knowledge of international destinations and holiday package planning.
• Excellent communication, negotiation and coordination skills.
• Strong organizational and sales-oriented mindset.

Required skills

• Preparing travel itineraries, quotations and costing.
• Good command of written and spoken English.
• Computer literacy, including Microsoft Office and Excel.
• Ability to work independently, manage multiple tasks and meet deadlines.
• Advantages: airline ticketing, visa procedures, GDS systems (Amadeus, Sabre, Galileo), experience with destinations such as Thailand, Vietnam, India, Malaysia, Singapore and Bali, and previous supervisory experience.

What we offer

• Competitive salary based on qualifications and experience.
• Performance-based incentives.
• Career development opportunities.
• Exposure to international travel markets and suppliers.
• Professional and supportive working environment.

To apply, send your updated CV by email to the company, quoting the position title in the subject line.