Key Account Representative - Energy Logistics

About the role

An international supply-chain and logistics services group is looking for an experienced, customer-focused Key Account Representative for its Energy Logistics team. The role supports international customers in the energy sector and manages end-to-end freight forwarding, from the first transport order through invoicing and file closure, covering air, sea and road freight (including LTL and FTL) and customs warehouse activities.

Key responsibilities

• Manage end-to-end freight forwarding across air, sea and road transport.
• Coordinate import, export and domestic energy logistics shipments in line with laws, regulations and industry requirements.
• Handle shipment bookings, pre-alerts, shipping documents, customs clearance and final delivery.
• Own each shipment file from creation through invoicing and closure.
• Keep customers informed of updates, milestones and potential delays.
• Work with international customers, overseas agents, carriers and suppliers.
• Resolve operational issues, service disruptions and complaints quickly.
• Ensure accurate, timely billing against KPIs.
• Maintain and improve SOPs and work with the European freight team.

Required profile

• Degree in Logistics, Supply Chain Management or a related field.
• At least 3 years of experience in logistics operations or freight forwarding.
• Hands-on experience managing air, sea and road freight.
• Strong knowledge of import/export processes and documentation; customs knowledge is an advantage.
• Good command of written and spoken English; Dutch is an added advantage.

Required skills

• Microsoft Office and logistics management systems.
• Customer service, stakeholder management and multi-priority work in a fast pace.
• Attention to detail, problem-solving and stress tolerance.