Inspector Supervisor - Consumer Goods

About the role

QIMA's Consumer Goods Division helps brands, retailers and manufacturers deliver safe, quality and ethically made products, from clothes and footwear to electronics and furniture. This Inspector Supervisor role covers the operational side of the inspection programme for key account clients in the region, with the team based in Sri Lanka.

Key responsibilities

• Supervise a team of inspectors in Sri Lanka and oversee their performance through Key Performance Indicators, taking action based on results
• Act as trainer and coach, give technical support and guidance, conduct performance evaluations and on-site audits
• Build a sense of belonging to QIMA within the team
• Propose and implement solutions to improve service standards and prevent quality issues in inspections
• Lead claim investigations from clients and implement corrective action plans
• Represent QIMA in customer meetings to support sales development, provide technical expertise and kick off inspection programmes
• Oversee all operational aspects of the inspection programme for key account clients in the region
• Maintain good relationships with suppliers and factories inspected, and optimise and reduce regional costs

Required profile

• Master's degree in engineering
• Strong familiarity with Quality Management or Product Organization
• Practical experience performing QC inspections and a strong desire to improve internal protocols
• Technology-driven mindset
• Potential to become a manager of large teams, focused on performance management
• Willingness to travel to meet team members, clients and factories
• Excellent spoken and written English