Engineer - Systems - Managed Services (Fixed Term)

About the role

This fixed-term position provides advanced L2/L3 technical support and acts as the final escalation point for complex technical issues. It covers Windows Server, Microsoft 365, Azure, identity and endpoint management, and ITIL-based incident, problem and change management.

Key responsibilities

• Administer and troubleshoot Windows Server 2019/2022, Active Directory, DNS, DHCP, Group Policy and hybrid environments
• Manage Microsoft Entra ID, identity synchronisation, MFA, Conditional Access, SSO and access management
• Administer Microsoft Azure infrastructure (VMs, networking, storage, backup, monitoring, disaster recovery)
• Manage Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive, M365 Apps) and Microsoft Intune, Windows Autopilot and endpoint compliance
• Support Defender, Purview, email security, endpoint protection and compliance solutions
• Write PowerShell scripts to automate administration, reporting and troubleshooting
• Manage VMware, Hyper-V, virtualisation, storage, backup and recovery
• Perform root cause analysis, incident, problem and change management per ITIL best practice, and monitor infrastructure performance
• Maintain technical documentation, SOPs, infrastructure diagrams and reports
• Run technical workshops, mentor junior engineers and support client, vendor and internal teams
• Take part in infrastructure upgrades, cloud migrations, service optimisation and after-hours on-call support

Required profile

• Minimum 5 years of experience in IT infrastructure or technical support, preferably in an MSP environment
• Strong hands-on experience with Windows Server, Active Directory, DNS, DHCP, Group Policy and Microsoft Entra ID
• Advanced administration and troubleshooting across Microsoft 365, and practical Azure and hybrid cloud experience
• Experience with ITSM platforms such as ServiceNow and ITIL-aligned service delivery
• Analytical, troubleshooting, communication, documentation and customer service skills, able to own complex issues and work independently and collaboratively

Required skills

• PowerShell scripting and automation
• Microsoft Intune, Microsoft Defender and modern endpoint management
• VMware, Hyper-V, enterprise backup, storage and disaster recovery
• ServiceNow and ITIL

Certifications in Azure, Microsoft 365, identity, endpoint administration, Windows Server hybrid or ITIL 4 are an added advantage.