Engagement Associate – Client Services

About the role

We are looking for an Engagement Associate to be the face of The Executive Centre, delivering premium client service in a dynamic office‑hospitality environment. You will greet visitors, manage communications and support daily operations to ensure a seamless experience for both in‑house and external clients.

Key responsibilities

• Maintain a professional presence at the front counter, anticipating and responding to guest needs.
• Answer telephone calls with a clear, friendly tone and handle all client inquiries.
• Manage office unit and PABX system setups, processing client requests efficiently.
• Coordinate postage, courier services, mail handling and incoming/outgoing deliveries.
• Arrange conference room bookings, refreshments and special meeting requirements.
• Perform check‑in and check‑out procedures for all clients.
• Upsell and cross‑sell services to maximise revenue.
• Address client complaints, feedback and ensure service standards are upheld.
• Collaborate with colleagues and stakeholders to support operational profitability and productivity.

Required profile

• Strong customer‑service instinct with an eye for detail.
• Professional demeanor and ability to remain alert in a fast‑paced environment.
• Excellent communication skills, both verbal and written.
• Team‑oriented attitude and ability to build rapport with internal and external partners.

Required skills

• Proficiency in operating a PABX telephone system.
• Experience with office administration tools (e.g., mail handling, courier coordination).