Customer Support Service Engineer

About the role

The Customer Support Service Engineer is responsible for delivering high‑quality support for assigned products, driving parts and service revenue, and handling warranty documentation. You will act as the technical liaison between customers and the engineering department, ensuring issues are resolved efficiently.

Key responsibilities

• Provide on‑site and remote customer support for hydraulic machinery.
• Generate parts and service business by identifying maintenance needs.
• Compile and process warranty formulations and related paperwork.
• Collaborate with internal teams to improve product reliability.
• Maintain accurate service records and reports.

Required profile

• Bachelor's degree in Engineering or a Diploma in Engineering with relevant work experience.
• Minimum 3 years of experience in hydraulic machinery maintenance and customer handling, or a similar role.
• Strong verbal and written communication skills with a customer‑first mindset.
• Excellent problem‑solving abilities and meticulous attention to detail.

Required skills

• Hydraulic machinery maintenance

What we offer

• Equal opportunity employment in a safety‑focused environment.
• Commitment to data privacy and secure workplace practices.