Customer Success Officer (Front Desk)
StudyNet Pty Ltd · Colombo
Job description
About the role
StudyNet is seeking a Customer Success Officer to manage the front‑desk operations for its student placement services in Sri Lanka. You will be the first point of contact for students, ensuring a smooth and professional experience from arrival to appointment follow‑up.
Key responsibilities
- Handle inbound and outbound communications with students professionally.
- Coordinate, confirm, and follow up on student appointments.
- Welcome and assist students during office visits and support walk‑ins.
- Collect, maintain, and analyse student feedback records.
- Collaborate with counselors and operational teams to ensure accurate records and reporting.
Required profile
- Minimum graduate qualification.
- 1 to 3 years of experience in a contact‑center or customer‑service role.
- Strong English communication skills, attention to detail, punctuality, and a passionate, hardworking attitude.
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Published 7 hours ago
Expires 1 month from now
3 views · 0 interested
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StudyNet Pty Ltd
Colombo