Customer Experience Executive – Travel Services
DayTripto · Colombo
Job description
About the role
We are seeking a proactive, service‑oriented Customer Experience Executive to be the voice of our travelers. You will manage inquiries across social platforms, assist with bookings, and design tailor‑made itineraries to ensure unforgettable trips.
Key responsibilities
- Respond promptly to customer inquiries, providing accurate information.
- Guide customers through the booking process for a smooth experience.
- Design customized itineraries based on preferences, budget, and interests.
- Resolve conflicts and special requests professionally.
- Monitor and engage with customers on social media channels.
- Collect feedback and collaborate on process improvements.
- Maintain CRM records and ensure timely follow‑ups.
Required profile
- Experience in customer service, travel planning, or hospitality (preferred).
- Excellent written and verbal communication skills.
- Strong problem‑solving abilities and a customer‑first mindset.
- Ability to multitask and stay organized in a fast‑paced environment.
- Willingness to work day and night shifts to provide round‑the‑clock support.
Required skills
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Published 1 month ago
Expires 3 weeks from now
16 views · 0 interested
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DayTripto
Colombo
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