Associate Technology Operations Engineer

About the role

Aeturnum is looking for an Associate Technology Operations Engineer to join its Technology Operations team. The role suits someone with basic hands-on exposure to IT support, end-user troubleshooting, device handling, networking fundamentals, documentation and day-to-day technology operations. It is an on-site position within an ISO 27001:2022-certified environment, covering IT operations, cybersecurity, compliance, asset management and internal support.

Key responsibilities

• Handle daily IT support tickets and end-user requests, troubleshooting Windows, macOS, hardware, software, network, printer, email, Teams and related issues
• Support laptop preparation, device deployment, quality checks and handover
• Maintain IT asset inventory, device tracking, software audit records and documentation
• Support onboarding and offboarding from a Technology Operations perspective
• Assist with ISO 27001 tasks, evidence collection, compliance checks and audit preparation
• Support endpoint security checks (encryption, antivirus, firewall, updates)
• Assist with basic network troubleshooting (Wi-Fi, LAN, IP, DNS, DHCP) and coordinate with internal teams and vendors on repairs, quotations and warranty claims
• Update tickets, checklists, logs and records; support office infrastructure and planned maintenance, including after-hours or weekend support when needed

Required profile

• Degree or equivalent practical exposure in IT, Computer Science, Cybersecurity, Networking or a related field
• Previous internship, trainee, helpdesk, IT support or technical support exposure preferred
• Good written and spoken English, strong documentation and follow-up skills
• Willingness to work on-site and a service-oriented, accountable mindset

Required skills

• Hands-on IT support and basic network troubleshooting
• Windows and laptop troubleshooting
• Good-to-have: Microsoft 365, Outlook, Teams, OneDrive, Active Directory, Entra ID, Intune, Jira/ITSM ticketing systems, ISO 27001, IT asset management systems, vendor coordination