Associate Program Manager (Merchandising) - Remote

About the role

A client partner, a US-headquartered consumer products design, development and supply chain enterprise serving major international retailers, is hiring an Associate Program Manager to support end-to-end program lifecycles, production timelines and cross-functional workstreams for assigned accounts. The role is remote in Sri Lanka with occasional team meetings in Colombo, working evenings (2:00 PM to 11:00 PM) to align with US-based teams.

Key responsibilities

• Support the development, maintenance and tracking of Program Timing & Action plans, monitoring milestones from product development to factory ship dates.
• Take part in weekly program review meetings and share status updates across product development, production, quality and sales teams.
• Review and maintain vendor requirements and customer compliance manuals for assigned accounts.
• Review customer purchase orders and sales confirmations, escalate discrepancies and help resolve sales order issues.
• Coordinate with internal and external partners so goods are produced and shipped on time.
• Manage smaller or less complex accounts under senior guidance while keeping program documentation, reports and tracking tools accurate.

Required profile

• Bachelor's degree in Business Administration, Marketing, Operations Management, Supply Chain Management or Finance / Management Accounting.
• Minimum 2 to 5 years of experience in bulk merchandising, production, sourcing or program coordination.
• Hands-on experience with customer orders, production timelines, factory coordination and ERP systems.
• Excellent verbal and written English, attention to detail and flexibility to work evening hours.

Required skills

• High proficiency in Microsoft Word, Excel and Outlook.
• Experience with ERP systems.

Salary is paid in USD depending on experience; the schedule is 2:00 PM to 11:00 PM.