Workshop Manager – Automotive Service

About the role

The Workshop Manager – Automotive Service leads the day‑to‑day operations of Kia’s service facility in Kurunegala, ensuring that all repair and maintenance activities meet Kia’s quality, safety and customer‑service standards.

Key responsibilities

• Oversee daily workshop operations, planning and monitoring service activities.
• Coordinate with service advisors, technicians and parts teams to manage vehicle repairs, diagnostics and maintenance schedules.
• Ensure compliance with manufacturer standards, workshop safety regulations and efficiency targets.
• Optimize workflow and resource allocation to achieve timely delivery of services.
• Drive continuous improvement through staff training, performance monitoring and process enhancements.

Required profile

• Strong knowledge and experience in the automotive industry, preferably with passenger vehicles.
• Proven ability to manage customer service and satisfaction initiatives in a workshop environment.
• Experience training technicians and service staff on technical and customer‑care standards.
• Leadership and team‑management skills to supervise multidisciplinary workshop teams.
• Diploma or degree in Automotive Engineering, Mechanical Engineering or a related field; relevant certifications are a plus.

Required skills

• Vehicle diagnostics
• Maintenance processes
• Workshop safety standards