Travel Assistant / Travel Executive

About the role

A leading hotel chain in Sri Lanka is expanding and has launched a new travel venture. It is looking for enthusiastic, driven and customer-focused Travel Assistants / Travel Executives to join its newly established travel company based in Sri Jayawardenepura Kotte. Candidates should be skilled in crafting memorable itineraries and eager to grow within a reputed hospitality group.

Key responsibilities

• Promptly handle incoming customer inquiries by telephone, email and direct channels.
• Design, customise and prepare high-quality travel itineraries and competitive quotations based on client requirements.
• Build and nurture long-term relationships with corporate and individual clients.
• Identify and generate new business opportunities to expand the client base.
• Handle end-to-end flight reservations, ticketing and reissues, and visa arrangements.

Required profile

• Diploma or other professional qualification related to airline ticketing.
• Minimum 1-2 years of proven hands-on experience in the travel and tourism industry; pre-opening experience is an added advantage.
• Excellent spoken and written English and strong negotiation skills.
• Proactive, organised, sales-oriented and able to work with little supervision, including long hours when deadlines depend on the operation.
• Good relationships with airlines and hotel suppliers.

Required skills

• Sabre GDS and airline reservation systems.
• Flight ticketing and reissue procedures.

To apply, send your resume with two non-related referees to the company's careers contact within 7 days of the advertisement. An attractive remuneration package and prospects for career advancement are offered.