Tour Consultant

About the role

ASY Tours (Private) Limited, a registered Sri Lankan inbound tour operator, is hiring a full-time, on-site Tour Consultant based in Gampola. The consultant designs and customizes travel itineraries, recommends destinations and experiences, and gives expert advice on accommodation, transport and activities across Sri Lanka.

Key responsibilities

• Design and customize travel itineraries and recommend destinations and experiences
• Respond to traveler inquiries, prepare quotations and coordinate bookings with service partners
• Ensure smooth tour operations from initial planning to post-trip follow-up
• Maintain clear communication with travelers and offer personalized guidance
• Update travel information, manage documentation and collaborate with the team on new travel experiences

Required profile

• Experience designing itineraries and advising travelers
• Relevant qualification or certification in Travel, Tourism, Hospitality or a related field, or equivalent experience
• Prior experience in inbound tourism and familiarity with Sri Lankan destinations are highly regarded
• Strong organizational skills, attention to detail and ability to work in a fast-paced, guest-focused environment

Required skills

• Travel consulting and itinerary design
• Guided tours knowledge or experience
• Excellent communication and customer service skills
• English; Sinhala and Tamil are preferred, other languages an advantage
• Basic computer and reservation system literacy