Subject Matter Expert - RedHat Cluster, Ansible, Kubernetes, Azure

About the role

HCLTech is hiring a Subject Matter Expert (SME) in RedHat Cluster, Ansible, Kubernetes and Microsoft Azure in Colombo. You will support and optimise critical IT operations, resolve escalated incidents quickly, uphold high quality standards and help drive customer satisfaction while mentoring teams and improving cloud and containerised environments.

Key responsibilities

• Resolve escalated tickets and incidents on time and in line with SLAs using Kubernetes and Ansible.
• Mentor team members and administrators, develop and maintain SOPs and keep documentation up to date.
• Validate change order plans, monitor compliance to reduce human error and take part in capacity planning.
• Lead communication and presentations in customer meetings, address operational issues and improve customer feedback.
• Run root cause and trend analyses and share findings with business stakeholders.

Required profile

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field, or equivalent experience.
• Excellent analytical and problem-solving skills, with a focus on customer satisfaction and operational efficiency.
• Certifications such as CKA or RHCE are highly desirable; optional experience in capacity planning and IT operations management is listed.

Required skills

• Kubernetes and container management.
• Ansible for automation and configuration management.
• Red Hat Linux and Red Hat Cluster.
• Microsoft Azure and its integration with Kubernetes.

What we offer

• Career development programmes including global training, certification reimbursement, mentorship and leadership tracks.
• Opportunities to progress to senior technical, architecture or managerial roles.