Service Desk Analyst (Entry Level)

About the role

HCLTech is seeking enthusiastic, customer‑focused freshers to join its Service Desk team. The role involves providing Level 1 remote desktop support in a 24×7 rotational shift environment.

Key responsibilities

• Provide Level 1 remote desktop support via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network‑related issues.
• Maintain high‑quality customer support while meeting SLA targets and achieving first‑call resolution.
• Escalate complex issues to appropriate support teams when required.
• Maintain accurate work logs and contribute to knowledge‑base updates.

Required profile

• Freshers with up to 2 years of Service Desk experience.
• Strong verbal and written communication skills.
• Comfortable working in rotational shifts, including night shifts.

Required skills

• Good understanding of Windows operating systems.
• Familiarity with remote desktop support tools.
• Knowledge of ticketing systems and service desk operations.
• Basic networking and troubleshooting skills.

What we offer

• Global career opportunities across 60 countries.
• Learning and growth‑focused environment.
• Diverse and inclusive workplace.
• Exposure to cutting‑edge technologies and global clients.