Service Desk Analyst (Entry Level)

About the role

HCLTech is looking for enthusiastic, customer‑focused fresh graduates to join the team as Service Desk Analysts. In this position you will assist customers, resolve inquiries and deliver an exceptional service experience while building valuable communication and professional skills in a dynamic environment.

Key responsibilities

• Provide first‑level IT support via phone, email, chat and ticketing systems.
• Troubleshoot hardware, software, operating system and connectivity issues.
• Log, track and manage incidents and service requests.
• Assist users with password resets, access requests and account‑related issues.
• Escalate unresolved issues to the appropriate support teams and maintain accurate documentation of incidents and resolutions.

Required profile

• Bachelor's degree in IT, Computer Science, Engineering, Information Systems or related discipline, with official transcript available.
• Fresh graduate with up to 1 year of work experience.
• Strong communication, interpersonal, analytical and problem‑solving abilities.
• Passion for technology and customer support, ability to learn quickly in a fast‑paced environment.
• Willingness to work in a 24×7 rotational shift, including weekends and public holidays as needed.

What we offer

• Comprehensive training and mentorship programs.
• Exposure to enterprise‑level IT support operations.
• Collaborative and professional work environment.
• Opportunity to work with global customers and leading technologies.