Service Delivery Manager

About the role

The Service Delivery Manager will guide customers and partners to maximise the value of IFS Success Service. You will own end‑to‑end service planning, advise on efficient usage, and drive continuous improvement across processes and adoption.

Key responsibilities

• Develop and execute comprehensive service delivery plans for each customer/partner.
• Proactively advise customers on optimal use of IFS Success Service and identify improvement opportunities.
• Lead service governance together with Success Managers and executive stakeholders.
• Ensure successful engagements that result in customer advocacy and measurable value realization.
• Collaborate with cross‑functional teams to align service delivery with product capabilities.

Required profile

• University degree or equivalent professional qualification.
• Minimum 5 years of experience in service delivery management, preferably within IT services.
• Strong understanding of enterprise software solutions.
• Familiarity with IFS Applications and related modules such as FSM or PSO.

Required skills

• Enterprise software solutions
• IFS Applications

What we offer

• Opportunity to work in a global, diverse environment.
• Access to cutting‑edge AI‑driven technology.
• Commitment to sustainability and inclusive culture.