Senior Representative, Customer Service and Support
APL Logistics · Colombo
Job description
About the role
Join APL Logistics as a Senior Representative in Customer Service and Support, contributing to a dynamic team that delivers exceptional service and operational excellence across global supply chains. You will play a key part in ensuring accurate, efficient, and timely order fulfilment for customers worldwide.
Key responsibilities
- Coordinate with international customers, manufacturers, and service partners to ensure smooth cargo flow from origin to destination.
- Support end‑to‑end order fulfilment operations, maintaining high levels of accuracy and efficiency.
- Plan shipments to optimise container and equipment utilisation.
- Monitor and meet operational KPIs aligned with global performance standards.
Required profile
- Degree or Diploma in Logistics, Supply Chain Management, or a related field.
- Minimum of 5 years’ experience in logistics or customer service roles.
- Strong attention to detail and excellent communication skills.
- Ability to thrive in a fast‑paced environment.
Required skills
- Proficiency with Microsoft Office and general computer applications.
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Published 1 week ago
Expires 1 month from now
19 views · 0 interested
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APL Logistics
Colombo