Senior Network Engineer - Managed Services (Fixed Term)

About the role

This fixed-term position provides L2 and L3 technical support for enterprise network infrastructure, keeping customer environments highly available, stable and performing well. It covers routing, switching, wireless, SD-WAN, SDN and Cisco ACI, and includes 24x7 support operations.

Key responsibilities

• Manage, troubleshoot and resolve complex network incidents and service requests
• Perform root cause analysis and implement permanent corrective actions
• Configure, maintain and optimise multi-vendor network infrastructure
• Support enterprise routing and switching, including dynamic routing, VLANs, STP, redundancy and high availability
• Support enterprise wireless (WLCs, access points, roaming) and SD-WAN/SDN environments
• Support Cisco ACI fabric operations, application profiles, endpoint groups and contracts
• Take part in 24x7 incident, problem, change and maintenance management, and meet SLAs
• Maintain technical documentation such as diagrams, SOPs, RCA reports and configuration backups
• Take part in customer technical discussions and service reviews, and mentor junior engineers

Required profile

• Bachelor's degree in Engineering, IT, Computer Science or equivalent
• At least 2 years of hands-on experience in network engineering, network operations or enterprise managed services
• Multi-vendor networking experience (Cisco, Juniper, HPE Aruba, Fortinet, Huawei or similar)
• Relevant vendor certifications; specialist certifications in Wireless, SD-WAN, SDN or Cisco ACI are an advantage
• Good understanding of ITIL service management and strong communication and teamwork skills

Required skills

• Routing and switching, enterprise wireless, SD-WAN, SDN and Cisco ACI
• Incident, problem, change and service request management
• Knowledge of network automation, scripting and Infrastructure as Code is an advantage