Senior Merchant Operations Associate

About the role

A delivery platform in Sri Lanka is looking for a Senior Merchant Operations Associate to manage key operational programs for its merchants. The role centres on merchant hardware, in-store branding and content quality, and calls for strong project management, negotiation and cost optimisation skills.

Key responsibilities

• Manage merchant hardware procurement, distribution and lifecycle management.
• Oversee merchant operational supplies and ensure cost efficiency.
• Lead in-store branding and visibility initiatives across markets.
• Manage merchant photography and content quality programs.
• Negotiate and coordinate with external vendors and suppliers.
• Support local CRM and lifecycle marketing initiatives.
• Manage projects, budgets, timelines and performance tracking.
• Collaborate with cross-functional teams to improve operational efficiency and merchant experience.

Required profile

• 3 to 5 years of experience in project management, operations, business operations or a related field.
• Experience managing vendors, suppliers or external partners.
• Strong commercial awareness, cost optimisation and negotiation skills.
• Ability to balance business objectives with merchant needs and to manage multiple priorities independently.

Required skills

• Project management, negotiation and problem solving.
• Preferred: Microsoft Excel or Google Sheets; SQL is an advantage.
• Preferred: understanding of cost analysis and ROI, and experience in e-commerce, logistics, retail, FMCG or marketplace operations.