Senior Human Resources Manager

About the role

A leading recruitment company in Sri Lanka is recruiting a Senior Human Resources Manager for a well-established consumer services organization known for service excellence, customer focus and employee development. As the organization expands, it seeks an experienced and dynamic manager to lead and strengthen the HR function, providing strategic and operational HR leadership and partnering with senior management on people strategy, culture and engagement.

Key responsibilities

• Develop and execute the organization's HR strategy in line with business objectives.
• Partner with senior leadership and business heads on workforce planning, organizational development and people initiatives.
• Lead HR operations including recruitment, employee relations, performance management, learning and development, compensation and benefits, and HR administration.
• Drive talent acquisition and develop succession planning and talent management frameworks.
• Strengthen employee engagement, culture and internal communication; lead performance management processes.
• Identify learning and development needs and implement capability-building initiatives.
• Review and improve HR policies, procedures and systems, and ensure compliance with labour laws and statutory requirements.
• Provide HR analytics and insights, lead and mentor the HR team, and support restructuring and change management.

Required profile

• Bachelor's degree or professional qualification in Human Resources, Business Management or a related field.
• 8+ years of progressive HR experience, including significant managerial or senior leadership experience.
• Advantageous: experience in consumer services, retail, hospitality, FMCG or other customer-centric sectors.
• Proven experience in talent management, employee engagement, performance management and organizational development.
• Strong knowledge of employment legislation and HR best practices.

Required skills

• Strategic HR partnering and end-to-end HR management.
• Excellent leadership, stakeholder management, communication and interpersonal skills.
• Commercial awareness linking people strategy to business outcomes.