Senior Data Support Engineer

About the role

A Global Data Operations team is hiring a Senior Data Support Engineer based in Colombo, Sri Lanka. The role leads troubleshooting, incident management and root cause analysis across enterprise data platforms, and requires 5+ years of experience.

Key responsibilities

• Lead complex troubleshooting, incident management and root cause analysis across enterprise data platforms.
• Monitor and support data ingestion, ETL/ELT pipelines, integrations and data warehouse operations.
• Tune SQL queries, optimise warehouse performance and improve pipelines.
• Ensure data security, governance and compliance with SOX and GDPR requirements.
• Collaborate with Data Engineering, BI, Infrastructure and other cross-functional teams.
• Mentor junior engineers and drive operational excellence.

Required profile

• 5+ years of experience in Data Support Operations.
• Experience managing production incidents and providing technical leadership.
• Strong analytical, troubleshooting and problem-solving abilities.
• Excellent communication and stakeholder-management skills.

Required skills

• Strong SQL expertise and performance tuning.
• ETL/ELT, data warehousing, data lakes and data modelling.
• Snowflake, DBT, Fivetran, Astronomer (Airflow) and Automic Automation.
• Microsoft SQL Server, Azure Synapse, Azure SQL and Azure DevOps.
• Familiarity with ITSM/ITIL processes and production support operations.