Senior Associate - Executive Assistant Services

About the role

EY's Executive Assistant (EA) Centre of Excellence offers EA services through its Global Delivery Services (MBA service function). The Senior Associate leads a remote team of Executive Assistants delivering administrative and secretarial support to allocated senior executives (Partners and Directors). The role works closely with the onshore GDS Liaison Coordinator to ensure team members meet the expectations of their executives.

Key responsibilities

• Oversee and deliver high-quality EA support to allocated executives, within agreed service levels for scope, quality and timeliness
• Diary, meetings and events management, including Outlook calendar logistics, facilities, equipment, catering and agendas
• Travel management: bookings, approvals, passports and visas, costs and itineraries per EY policy
• Email management: screening, actioning, alerting, filing and deletion
• Client relationship management: coordinating client visits, events, mailing lists and marketing data
• CRM system support: pipeline management, opportunity administration and reporting, contact and activity records
• Expense management: collating and processing reimbursable expenses and reconciling them
• Timesheets: collating and entering weekly timesheet information
• Other admin support such as meeting minutes, project information, learning/CPE hours, tool support, data capture and transcription

Required profile

• Bachelor's degree or equivalent professional qualification
• Good command of written and spoken English (mandatory)
• Ideally 3 to 10 years of work experience
• At least one year of experience in a team handling virtual secretarial services preferred
• Able to work virtually and independently, in shifts, and to work outside normal hours when required

Required skills

• MS Office (Word, Excel and PowerPoint); fair knowledge of MS Outlook and Lync
• Multi-tasking, prioritization, organization and time management
• Project planning and management, and strong written and oral communication