Senior Account Manager – Restaurant Partnerships

About the role

As a Senior Account Manager at LanceSoft, you will manage a portfolio of restaurant partners, build strong merchant relationships, drive business growth, sell and upsell marketing solutions, maintain operational excellence, and maximize partner retention.

Key responsibilities

• Develop and maintain strong relationships with key merchants through regular meetings and visits, understanding their business goals and providing tailored growth recommendations.
• Own and manage a portfolio of merchants, achieving monthly sales targets and monitoring performance metrics such as order volume, revenue, and customer satisfaction.
• Drive demand and app engagement by partnering with Marketing and Growth teams, promoting and upselling MarTech products and solutions.
• Implement merchant retention programs and proactive engagement strategies, resolving issues promptly and delivering exceptional customer service.
• Stay informed on industry trends, competitor activities, and market dynamics to provide strategic recommendations to partners.

Required profile

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 4‑6 years of account management experience, preferably in consumer tech.
• Strong analytical skills and sound business judgment.
• Excellent verbal and written communication and negotiation abilities.
• Fluency in English and Sinhala.
• Ownership mindset, agility, and willingness to collaborate closely with key partners.

Required skills

• Analytical thinking and data‑driven decision making.
• Problem‑solving and proactive approach.
• Executive presence and ability to achieve metrics‑based goals.