SAP BASIS L2 Support Engineer

About the role

The SAP BASIS L2 Support Engineer is responsible for the administration, monitoring, maintenance, and support of SAP systems to ensure high availability, performance, security, and operational stability. This position provides second‑level support for SAP landscapes, handling system administration, transport management, user administration, backup/recovery, and interaction with the SAP Support Portal.

Key responsibilities

• Monitor, verify, and clean SAP alert and system logs.
• Manage transport logs, import queues, and Transport Management System (TMS) activities.
• Investigate and resolve transport failures, errors, and queue issues.
• Maintain RFC connections and SAP logon groups.
• Perform daily, weekly, and monthly SAP backup activities and support recovery processes.
• Monitor system performance, memory utilization, and address missing database indexes.
• Configure system logs, operation modes, scheduling, and exception handling.
• Install SAP licenses, printers, and system‑wide messages.
• Administer user accounts, roles, authorizations, and security‑related access requests.
• Conduct housekeeping tasks such as obsolete user record deletion and transport directory cleanup.
• Manage SAP Support Portal activities, including incident handling, support package requests, SAP Notes research, and remote service coordination.
• Schedule, monitor, and troubleshoot background jobs and SAP R/3 monitoring jobs.
• Support SAP EarlyWatch, remote consulting sessions, and SAP remote service connectivity.

Required profile

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in SAP BASIS administration and L2 production support.
• Strong knowledge of SAP system monitoring, transport management, user administration, and authorization management.
• Experience with SAP backup and recovery procedures, performance tuning, and memory management.
• Hands‑on experience with SAP Support Portal (SAPNet), OSS message management, and SAP Notes implementation.
• Familiarity with SAP ECC, S/4HANA, BW, or related SAP environments.
• Excellent communication skills and ability to work in an SLA‑driven support environment.

Required skills

• SAP BASIS administration
• SAP ECC, S/4HANA, SAP BW
• Transport Management System (TMS)
• SAP Support Portal (SAPNet) and OSS message handling
• SAP Notes implementation
• SAP backup and recovery
• Performance monitoring and memory management
• RFC connections and logon groups
• User administration and authorizations
• SAP licensing and printer configuration
• System log configuration and background job scheduling