Sales Staff – Travel & Visa Services

About the role

This full‑time, on‑site position is based in Gampola and focuses on helping customers with their travel and visa needs. The Sales Staff member will engage walk‑in and inbound clients, present suitable service packages and work closely with internal teams to ensure a smooth experience.

Key responsibilities

• Engage walk‑in and inbound customers, assess their travel and visa requirements and propose appropriate service packages (visas, air tickets, hotels, tours).
• Generate leads, follow up enquiries, prepare quotations and close sales while keeping accurate records in the company’s CRM.
• Coordinate with operations and ticketing teams to ensure smooth service delivery and address customer questions or concerns.
• Promote special offers, work towards sales targets, and contribute to store and brand visibility.

Required profile

• Strong sales and customer‑service abilities with a focus on building rapport and converting inquiries.
• Effective communication in English and local languages, both on the phone and in person.
• Basic computer and administrative competence, willingness to learn travel‑industry processes.
• Ability to work in a fast‑paced, target‑driven environment and manage multiple inquiries with attention to detail.
• Minimum education: high school; a diploma or degree in business, marketing or tourism is a plus.

Required skills

• Proficiency with email and office applications.
• Experience using CRM or booking systems for data entry and record management.