Sales and Marketing Specialist

About the role

The Sales and Marketing Specialist will work full‑time on‑site in Colombo, driving sales of Ceylon Artisans’ handcrafted jewellery collections and managing customer enquiries across both physical and digital channels. The role supports marketing campaigns, contributes to promotional strategies and collaborates with internal teams to raise brand visibility locally and internationally.

Key responsibilities

• Develop and execute sales plans to achieve revenue targets for both retail and online channels.
• Nurture client relationships, respond to inquiries and ensure a high‑quality customer experience.
• Maintain up‑to‑date product knowledge and provide market trend feedback to design and operations teams.
• Assist in training sales staff to improve product knowledge and customer interaction standards.
• Coordinate with operations and design teams to align sales initiatives with production capabilities.
• Support community‑focused marketing initiatives that reflect the brand’s ethical sourcing and artisan empowerment values.

Required profile

• Strong communication and customer‑service skills with the ability to understand client needs.
• Proven sales and sales‑management experience, capable of meeting targets and managing pipelines.
• Experience training team members or sales staff to enhance product knowledge and brand standards.
• Background in marketing, retail, or luxury jewellery is highly beneficial.
• Ability to work on‑site in Colombo, collaborate across functions and thrive in a fast‑paced, customer‑focused environment.