Sales Advisor – Luxury Hospitality

About the role

We are looking for a charismatic, service‑driven Sales Advisor to join Cinnamon Life at City of Dreams. The role focuses on delivering a warm, personalised experience to loyalty members and supporting the promotion of exclusive benefits.

Key responsibilities

• Serve as the primary point of contact for loyalty members, providing a welcoming and personalised interaction at every touch‑point.
• Assist members with enquiries, bookings and service requests, ensuring timely and exceptional service.
• Build lasting relationships by understanding member preferences and anticipating needs.
• Promote benefits, experiences and exclusive offerings to increase member engagement.
• Coordinate with internal departments to guarantee smooth delivery of services.
• Support the execution of Insignia events and activations, offering on‑site assistance and member interaction.
• Maintain accurate logs of member interactions, feedback and service history.

Required profile

• Minimum of 2 years experience in a guest‑facing role, preferably in luxury hospitality or a private members’ club.
• Impeccable grooming, communication and interpersonal skills.
• Warm, confident and polished approach to guest interaction.
• Ability to multitask in a fast‑paced environment while maintaining composure and service standards.
• High level of discretion, professionalism and attention to detail.

Required skills