Reservations Executive

About the role

The Reservations Executive manages guest booking requests and inquiries across Aman’s global portfolio, delivering personalised, efficient, and brand‑aligned service. The role creates complex itineraries, coordinates pre‑arrival arrangements, and provides high‑touch service for VIP guests such as Aman Private Office clients, Club members, and Residential owners.

Key responsibilities

• Manage guest reservation requests via phone, email and digital channels with accuracy and personalised attention.
• Convert qualified inquiries into confirmed bookings, applying rate‑strategy knowledge to optimise revenue.
• Input and maintain all reservations in Aman’s systems, ensuring data integrity and compliance.
• Design and coordinate multi‑property itineraries for seamless travel experiences.
• Support pre‑arrival planning and organise special requests for customised guest experiences.
• Collaborate with property teams and regional offices to ensure flawless communication and execution.
• Provide discreet, high‑touch service for VIP guests, maintaining comprehensive guest profiles.
• Stay up‑to‑date on property offerings, seasonal availability and promotional initiatives.

Required profile

• 3–5 years of experience in reservations, customer service or a guest‑facing hospitality role within a luxury environment.
• Exceptional written and verbal communication skills with a refined, professional tone.
• Strong attention to detail and accuracy in data entry and documentation.
• Ability to multitask and prioritise effectively in a fast‑paced, global service environment.
• Demonstrated problem‑solving skills and proactive approach to guest needs.
• High level of discretion and integrity when handling confidential guest information.
• Bachelor’s degree in hospitality, tourism or related field preferred (equivalent experience considered).
• Passion for luxury hospitality and deep understanding of Aman’s brand values.

Required skills

• Opera reservation system
• SynXis reservation system
• Salesforce CRM