Remote Receptionist and Booking Support VA

About the role

Voigue, a global business services firm based in Australia, is hiring two remote Receptionist and Booking Support Virtual Assistants to support an Australian client. The role covers answering customer enquiries, managing bookings, assisting members and promoting memberships and training programs. It is fully remote, with a rotating weekly roster covering Australian gym opening hours (Monday to Thursday 10 AM - 10 PM, Friday 10 AM - 9 PM, weekends 10 AM - 5 PM Melbourne time), about 36.5 hours per week.

Key responsibilities

• Answer inbound enquiries by phone, web form, email and social message, explaining classes, the free trial offer and facilities.
• Book and confirm free-trial, introduction, kids' and private sessions, send reminders, reschedule and record no-shows.
• Keep a daily, accurate log of enquiries, bookings, changes and outcomes.
• Route calls, take messages and make outbound follow-up and reminder calls.
• Assist existing members with class and account questions and guide them through suspension and cancellation requests, escalating decisions to management.
• Offer memberships after trials, kids' programs, private training and add-ons, and log every offer.
• Update records, send standard emails, manage the enquiry inbox and prepare simple reports.
• Pass issues, complaints and exceptions to the right contact and record them.

Required profile

• 2 or more years in reception, customer service, bookings or call-centre work.
• Fluent, clear spoken and written English suited to Australian customers.
• Confident phone manner and a warm, energetic tone.
• Ability to turn enquiries into bookings and offer upgrades without pressure.
• Willingness to work a rotating roster, including early Sri Lanka start times and weekends.

Required skills

• Fast, accurate data entry and record-keeping.
• Customer service and booking coordination.

What we offer

• Competitive compensation with an attractive salary package.
• Remote work from home.
• A supportive, collaborative, people-first culture.
• Global exposure working with Australian clients and international partners.