Receptionist

About the role

Cielo Hiriketiya, a luxury boutique hotel in Dikwella, is looking for a friendly and efficient Receptionist to be the first point of contact for guests. This full‑time, on‑site position involves welcoming visitors, handling check‑ins and check‑outs, and providing information about the property and local attractions.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures.
• Answer phone calls and messages, responding to inquiries about rooms, facilities, and nearby attractions.
• Handle reservations, maintain accurate guest records, and update the booking system.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Perform basic clerical tasks such as organizing documents, processing payments, and maintaining records.

Required profile

• Strong customer service and communication skills.
• Previous experience in receptionist or front‑desk roles within hospitality or a similar setting.
• Professional phone etiquette and ability to manage inquiries efficiently.
• Basic computer literacy, data entry, and record‑keeping abilities.
• Flexibility to work full‑time on‑site with shifts, weekends, and holidays.
• Attention to detail, reliability, and a calm, welcoming demeanor.
• Proficiency in English; additional languages are a plus.

Required skills