Receptionist

About the role

We are looking for a professional Receptionist to be the first point of contact for visitors and callers, ensuring a welcoming and organized front‑office environment. The role involves handling inquiries, managing visitor access, and supporting internal teams with accurate information and documentation.

Key responsibilities

• Greet, welcome and direct visitors appropriately.
• Notify relevant staff of visitor arrivals.
• Answer or refer visitor inquiries.
• Maintain employee and department directories for visitor guidance.
• Enter and update client information and enquiries in the CRM database.
• Follow security procedures, monitor the logbook and issue visitor badges.
• Document and communicate actions, irregularities and ongoing needs to support team continuity.
• Handle enquiries and complaints, ensuring timely resolution.
• Contribute to team objectives by completing related tasks as required.

Required profile

• Diploma or higher diploma.
• 1–2 years of experience in a similar receptionist or front‑desk role.
• Good understanding of basic systems and fundamentals.
• Excellent verbal and written communication skills in English.
• Customer‑oriented attitude with the ability to interact effectively with clients.
• Strong multitasking ability and adherence to deadlines.

Required skills