Process Associate - Order Management & Billing Operations

About the role

Infomate (Pvt) Ltd, a member of the John Keells Group, is hiring a Process Associate urgently to join a team supporting a leading enterprise client in customer onboarding, order management, billing operations and service delivery. The role suits people building a career in business or customer operations, order management, service delivery or billing, with exposure to enterprise technology and business support processes. It is based in Colombo 02, Monday to Friday, 8:30 AM to 5:00 PM.

Key responsibilities

• Coordinate customer onboarding and account setup activities.
• Process and verify customer orders, checking customer, product, pricing and billing information.
• Support order verification and service/license activation processes.
• Maintain operational trackers, records and process documentation.
• Prepare monthly billing documentation and support billing reconciliation.
• Liaise with customers, internal teams and service providers to ensure smooth delivery.
• Raise, monitor and follow up support requests and escalations until resolved.
• Ensure activities meet agreed SLAs and operational guidelines.
• Support reporting and continuous process improvement, and maintain accuracy, compliance and adherence to controls.

Required profile

• Minimum 1 year of experience in business operations, customer operations, order management, billing operations, service delivery, sales support or a similar role.
• Degree or professional qualification in Business Management, Commerce, Accounting, Information Technology, Information Systems or a related field.
• Excellent communication, coordination and stakeholder management skills.
• Strong analytical and problem-solving abilities, high attention to detail and ability to manage multiple priorities.
• Added advantage: experience in customer onboarding, order processing, subscription management, billing coordination, ERP/CRM/ticketing systems, Microsoft 365/Azure/cloud services, or operational reporting and reconciliations.

Required skills

• Strong proficiency in Microsoft Excel and Microsoft Office applications.
• Operational reporting and billing reconciliation.

What we offer

• Membership of the John Keells Group.
• Exposure to enterprise operations and technology services.
• Structured learning and career growth opportunities.
• Attractive remuneration and benefits package.
• Collaborative and professional work environment.