Operations Executive - Travel & Ticketing

About the role

A client based in Colombo is looking for an Operations Executive to support its day-to-day travel operations and help travel agents with bookings, ticketing and reservation matters. The ideal candidate has a background or qualification in Travel & Tourism, understands airline reservation processes and has a strong customer service mindset.

Key responsibilities

• Manage day-to-day operational activities and support travel agents.
• Assist with flight bookings, ticketing, amendments, cancellations and other reservation queries.
• Provide first-level support for system and booking issues.
• Support the onboarding of new clients and agencies with basic system guidance.
• Coordinate with internal and technical teams to resolve operational and system issues.
• Maintain accurate records of client queries and follow up until resolved.
• Deliver prompt, effective customer service.

Required profile

• Diploma or qualification in Travel & Tourism, Airline Ticketing or a related field.
• Previous experience in a travel agency, airline or ticketing environment is beneficial.
• Strong communication, customer service, coordination, problem-solving and organisational skills.

Required skills

• Knowledge of airline reservations, ticketing and booking processes.
• Familiarity with GDS systems and airline booking platforms.
• Knowledge of NDC and low-cost carrier booking platforms is an added advantage.
• Good computer literacy and ability to learn new platforms.

Candidates apply by sending their CV to the recruiter's careers contact.