Network Engineer (Service Assurance & Delivery)

About the role

Emapta is recruiting a Network Engineer (Service Assurance & Delivery) for its client, an Australian-owned telecommunications and managed network services provider operating a business-only carrier network across Australia and New Zealand. The role is full-time, day shift with weekends off, and can be done from home.

Key responsibilities

• Service assurance: configure and maintain network hardware and software, monitor managed networks, troubleshoot incidents to meet SLAs, follow change control procedures, and take part in the on-call support roster.
• Answer support calls, attend customer sites, and build and maintain technical documentation such as network diagrams, configuration files and runbooks.
• Service delivery: build, stage and configure customer network devices, perform service activation and tests, coordinate with carriers on faults and handovers, and support MACD and device onboarding/offboarding.
• Assist Service Delivery Coordinators with at-risk orders, take part in technical projects, and contribute to post-incident reviews and continuous improvement.

Required profile

• 3 to 5 years of relevant experience as a Network Engineer.
• Proven VPN management and firewall configuration experience.
• Experience in a managed service provider or telecommunications environment, with exposure to Microsoft Azure and AWS.
• Excellent English communication skills and ability to work independently in a distributed team.
• Desirable: carrier service delivery experience (e.g., Telstra Fibre, NBN Enterprise Ethernet), SIP voice and mobile service delivery, vendor certifications, ITIL knowledge.

Required skills

• Hands-on experience with FortiGate, Palo Alto, Cisco, Juniper and Aruba platforms.
• Strong knowledge of BGP, DNS, DHCP and SNMP.
• Proficiency in network monitoring platforms, ticketing systems and IT service management tools.

What we offer

• Competitive package, medical life insurance and flexible work arrangements.
• Standard government and Emapta benefits, modern offices and employee engagement activities.
• Mentorship, exposure to global teams and unlimited upskilling through Emapta Academy courses.