Manager - Technology Transformation and AI

About the role

EY Sri Lanka is hiring a Manager - Technology Transformation and AI. The role drives AI-led technology transformation initiatives that combine strategy, AI solution design, process improvement and delivery excellence. It supports clients on business and digital enablement through responsible use of AI, automation, analytics and workflow orchestration, working with senior stakeholders to shape practical roadmaps and deliver measurable improvements in user experience, productivity, quality and operating efficiency.

Key responsibilities

• Assist clients with AI-led technology strategy and transformation, including developing business cases
• Lead workstreams from current-state assessment through roadmap design, implementation planning and adoption support
• Assess processes, user journeys, operating models, channel mix, agent workflows, knowledge management and performance metrics to find improvement opportunities
• Design AI-enabled operating models, blueprints, automation use cases, governance structures and adoption roadmaps
• Partner with technology, data and business teams to turn pain points into requirements, solution concepts, process maps and delivery-ready backlogs
• Develop business cases and benefit models to quantify business impact
• Ensure delivery quality, including scope management, stakeholder coordination, milestone tracking, issue resolution and executive reporting
• Support change management and adoption to improve stakeholder readiness, responsible AI usage and operational sustainability

Required profile

• 5 to 8 years of experience in AI-led technology transformation, digital service or AI-enabled operations improvement
• Industry experience across B2B, professional services, technology, manufacturing, leisure, consumer, healthcare, plantation, insurance or financial services
• Bachelor's or master's degree in AI, machine learning, data science, IT, statistics, engineering, computer science or a related field
• Strong stakeholder management, communication, problem-solving and project delivery skills

Required skills

• Hands-on experience with AI, automation, analytics, CRM, ERP, core banking/insurance, service platforms or digital workflow tools
• Cloud technologies such as Azure, AWS or GCP
• Cost optimization, financial analysis, vendor management, strategic planning and process improvement
• ToGAF or EA architecture certification, Scrum, ITIL or a technology vendor certification (Microsoft, AWS, Oracle, etc.)

What we offer

• Growth and learning opportunities
• Flexible working arrangements
• Global exposure
• Purpose-led work

Candidates apply by sending their resume with the names and contact details of two non-related referees to the EY Sri Lanka careers team, stating the position applied for; applications close on 31 December 2026.