Lead Cloud Performance Engineer (A&D, Ultra HA/Exadata)

About the role

IFS is hiring a Lead Cloud Performance Engineer within its Unified Support organization, part of a shift operation providing 24x7x365 support to aerospace and defense customers. The role sits in the Ultra High Availability (Ultra HA) team dedicated to Oracle Exadata customers, owning proactive performance monitoring, deep-dive diagnostics, tuning and capacity management across the Oracle Database, application tiers and cloud and network infrastructure.

Key responsibilities

• Handle performance-related technical issues, service requests and problem and change management, leading investigations from detection through root cause analysis to fixes or tuning recommendations.
• Collaborate with internal and external stakeholders, resolve long-running complex incidents, and create and update SOPs, FAQs and documentation.
• Manage an incoming queue of cases, incidents and service requests within SLA, OLA and KPI targets.
• Proactively monitor Ultra HA on Exadata environments and detect and resolve performance degradation early.
• Perform Oracle Database troubleshooting (wait events, AWR/ASH analysis, SQL and execution plan tuning, RAC and Data Guard, storage and I/O bottlenecks).
• Analyze application performance across IFS tiers using APM and observability tooling, and build dashboards, alerts and SLO/SLI reports in Elasticsearch, Grafana and Open Telemetry tooling.
• Contribute to capacity planning, load and stress testing, and pre-upgrade or pre-release performance validation.
• Liaise with R&D and Unified Support Engineering on automation and knowledge sharing, and update internal Knowledge Base Articles and point out SOP improvements.

Required profile

• University degree or equivalent in Software Engineering, Computer Science, Information Technology or similar.
• At least 7+ years of experience in cloud computing services or enterprise IT delivery, including troubleshooting performance in production Oracle Database and enterprise application environments.
• Experience with modern ticketing tools such as ServiceNow or Jira Service Desk, and with ITIL, ISO 20000 or a similar framework.
• Ability to work to deadlines, in international cross-functional teams, and to mentor junior team members.

Required skills

• Oracle Database performance monitoring and troubleshooting (AWR/ASH/Statspack, wait event analysis, SQL tuning, Oracle Enterprise Manager).
• Understanding of cloud computing concepts and hands-on experience with cloud administration (Azure, AWS, GCP).
• Oracle Exadata and high-availability architectures (RAC, Data Guard, ASM).
• Application performance monitoring and observability tooling (Elasticsearch, Grafana, Open Telemetry, or Dynatrace, AppDynamics, New Relic, Prometheus).
• Linux server administration, web server administration (WildFly, WebLogic, Nginx), Kubernetes/Docker, and Bash/PowerShell/Terraform/Ansible scripting.