Information Technology Operations Manager

About the role

Better ITforLess is hiring a Cloud Support Manager to lead daily support operations for Google Workspace, Microsoft 365, Azure, identity, and cloud services. This hands‑on management role combines technical troubleshooting with team leadership.

Key responsibilities

• Manage daily workloads, priorities, ticket queues, SLAs, and support performance.
• Oversee L1, L2, and L3 escalations across cloud services, identity, and endpoints.
• Oversee Google Workspace, Microsoft 365, and Entra ID administration.
• Resolve complex service, authentication, synchronization, application, and connectivity issues.
• Train new hires and interns on SOPs and processes; mentor staff for career growth.
• Maintain SOPs, knowledge‑base articles, support guides, and service standards.
• Investigate recurring issues, lead root‑cause analysis, and coordinate permanent fixes.
• Coordinate cloud implementations and daily teamwork to meet client deadlines.
• Report daily on team and project progress; join client meetings with leadership.
• Oversee backup monitoring and restores, maintain recovery procedures, and support recovery testing.
• Plan IT improvements and use automation and modern tools to improve efficiency.

Required profile

• 3+ years in Azure administration, troubleshooting, and technical implementations.
• 3+ years in technical team coordination, escalation handling, and customer support.
• 5+ years in cloud architecture, infrastructure planning, and advanced technical leadership.
• Strong Microsoft 365 skills across Exchange Online, Teams, SharePoint, OneDrive, and licensing.
• Hands‑on Entra ID and IAM experience with users, groups, roles, MFA, authentication, and access.
• Experience administering Google Workspace, Azure, Microsoft Intune, and Windows 10/11 endpoints.
• Strong networking fundamentals and cloud, endpoint, and connectivity troubleshooting skills.
• Relevant certifications include AZ-104 or MS-102, ITIL 4 Foundation, and AZ-305.

Required skills

• Azure administration
• Google Workspace administration
• Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
• Entra ID (Azure AD) identity and access management
• Multi‑factor authentication (MFA) configuration
• Microsoft Intune endpoint management
• Windows 10/11 device management
• Networking fundamentals and cloud connectivity troubleshooting
• Backup monitoring and recovery procedures
• Automation tools for IT processes

What we offer

• Competitive salary
• Flexible work arrangements and a supportive, inclusive culture
• Opportunities for professional growth and leadership development
• A dynamic environment that values creativity, strategic thinking, and results