Head of Sales (B2C) – Travel & Tourism

About the role

We are looking for an exceptional, numbers‑driven Head of Sales to lead and scale a 100+ member global B2C sales organization in the travel and tourism sector. Reporting to executive management, you will own overall sales revenue, gross profit targets, and the end‑to‑end lead‑to‑conversion funnel.

Key responsibilities

• Direct, manage and grow a 100+ member B2C sales force across multiple management layers.
• Optimize the lead‑to‑conversion funnel, pipeline velocity and gross profit margins.
• Establish daily, weekly and monthly sales cadences, forecasting methods and pipeline governance.
• Coach and mentor Sales Managers and Team Leaders to build a resilient leadership pipeline.
• Collaborate with Marketing, Operations, Customer Care, HR and Finance to align lead quality, service delivery and financial targets.
• Identify performance gaps early and drive corrective actions while fostering a high‑energy, recognition‑focused culture.

Required profile

• Minimum 12 years of professional experience with a strong track record in senior sales leadership.
• Proven experience managing large sales teams (50‑100+ professionals) through multi‑layered hierarchies.
• Background in high‑volume B2C, lead‑driven environments such as banking, insurance, telecom or BPO/contact centres.

Required skills