General Manager Operations, Asia

About the role

Intrepid Travel is looking for a General Manager Operations, Asia, a full-time permanent position based in one of its Asia Country Offices with a hybrid arrangement. The role helps develop, maintain and improve operational performance in line with Intrepid's strategic direction, working closely with the Global Operations and Asia leadership teams. It covers operational excellence across the region, supports newly acquired businesses in integrating into Intrepid's operating model, and plays a key part in traveller experience, safety and operational risk.

Key responsibilities

• Lead operational excellence across Asia, strengthen performance and embed global standards while building capability throughout the region
• Mentor and empower Operations Managers across diverse markets, helping teams share knowledge and deliver their best work
• Support the integration of newly acquired businesses into Intrepid's operating model
• Provide leadership during serious incidents, working with stakeholders to manage responses effectively

Required profile

• Demonstrated operational experience within a DMC/travel environment
• Senior management experience, including contributing to operational strategy and taking responsibility for leadership and decision-making
• Proven experience managing incidents and responding to operational risk
• Experience implementing operational initiatives and supporting end-to-end product delivery
• Solid understanding of Intrepid's operating model and DMC network is highly beneficial

Required skills

• Great project management and organisational skills
• Hybrid work arrangement with regular business travel and some flexibility in working hours when needed

What we offer

• Flexible work arrangements, work-from-home and the ability to work from anywhere
• 4 weeks a year holiday, plus 5 extra days of leave a year for use on Intrepid trips
• A free Intrepid trip every year, plus generous discounts for families and close friends
• Minimum of 10 weeks paid parental leave and other additional leave provisions
• e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave per year
• Employee Assistance Program with 24/7 counselling for you and your family