Front Office Manager

About the role

The Front Office Manager is a full-time, on-site position based in Negombo. The role oversees daily front office operations, including reception, reservations, guest check-in and check-out, and handling guest inquiries so that guests have a smooth and welcoming experience. It also coordinates with housekeeping, food and beverage and other departments to maintain service standards and resolve operational issues promptly.

Key responsibilities

• Supervise front office team members, manage schedules and train staff
• Monitor customer satisfaction and implement service improvements
• Maintain accurate records and ensure adherence to hotel policies and procedures
• Support the achievement of occupancy and revenue targets through effective front office management

Required profile

• Experience managing reception, check-in/check-out and guest relations
• Relevant hospitality experience in a hotel front office or guest services leadership role is highly beneficial
• Diploma or degree in Hospitality Management, Hotel Administration or a related field is preferred
• Strong organizational skills, attention to detail and the ability to lead and motivate a diverse team

Required skills

• Front office and customer service skills
• Customer satisfaction: handling feedback, resolving complaints and maintaining high service standards
• Office administration: record keeping, scheduling and use of hotel systems and software
• Excellent communication with guests, colleagues and external partners
• Proficiency in English and local languages; familiarity with reservation and property management systems is an advantage