Front Office & Client Relations Executive

About the role

A Front Office & Client Relations Executive is needed in Port City, Colombo, on a full-time basis, working Monday to Friday. The role covers front office and reception operations, acting as the main point of contact for clients, visitors and business partners.

Key responsibilities

• Oversee daily front office and reception operations so that clients, visitors, tenants and other stakeholders feel welcomed.
• Handle client inquiries and direct them to the right departments or people.
• Coordinate client requirements with internal departments and follow up on service requests until resolved.
• Record and track client complaints and service requests until they are closed.
• Coordinate meeting room bookings, visitor registrations, access cards and incoming correspondence.
• Provide administrative support to the Administration and Facilities teams, including records, databases, reports and documentation.
• Coordinate facilities requests such as maintenance, housekeeping and cleaning.
• Liaise with internal teams, external service providers and contractors.
• Maintain visitor records, complaint registers, service request reports and other operational documents.
• Ensure confidentiality of client and organizational information.

Required profile

• Diploma or professional qualification in Business Administration, Management or a related field is an added advantage.
• At least 2 years of experience in a similar capacity.
• Experience in services, corporate administration, facilities management or client-facing industries is a definite advantage.
• Excellent communication and interpersonal skills; proficiency in another language is an added advantage.
• Professional, courteous and customer-oriented, able to handle complaints effectively.
• Strong organization, coordination and time-management skills, with good attention to detail.
• Ability to manage several responsibilities in a fast-paced corporate environment and to work independently.

Required skills

• Good proficiency in Microsoft Office applications and general administrative systems.
• Follow-up, problem-solving and communication skills.