Front Desk Representative

About the role

The Front Desk Representative will be the first point of contact for visitors and callers at Visaminds Consulting’s Colombo office. Working full‑time on‑site, you will create a welcoming, professional atmosphere while supporting daily administrative operations.

Key responsibilities

• Greet clients and guests, manage check‑ins and direct visitors to the appropriate staff members.
• Answer and route incoming phone calls with courteous phone etiquette.
• Manage reservations, appointments and maintain accurate front‑desk records.
• Handle basic inquiries about services and ensure the reception area remains organized and presentable.
• Distribute mail, messages and coordinate with internal teams on administrative tasks.
• Support data‑entry, document handling and other clerical activities while adhering to confidentiality guidelines.

Required profile

• Strong customer‑facing skills with experience in reception or front‑desk environments.
• Clear spoken English and ability to manage multiple calls calmly.
• Experience scheduling appointments and handling reservations.
• Attention to detail, professional appearance and reliability.
• Secondary education or vocational qualification in administration, business or a related field; post‑secondary education is a plus.

Required skills

• Proficiency with office software such as Microsoft Word, Excel and Outlook (email).

What we offer

• Structured work environment with modern office tools.
• Opportunities to interact with a diverse client base.
• Professional development within a consultancy focused on integrity and communication.