Front Desk Receptionist

About the role

Lvra Global, a lead generation and appointment-setting agency, is hiring a Front Desk Receptionist for a full-time, on-site position in Colombo (Borella). The role acts as the professional first point of contact for clients and candidates, welcoming visitors, handling calls and keeping the reception area running smoothly.

Key responsibilities

• Greet visitors and answer and direct phone calls
• Manage the reception area and provide a professional first impression
• Handle inquiries and schedule and confirm appointments
• Maintain visitor logs and coordinate with internal teams to keep office operations running smoothly
• Perform routine clerical work such as managing mail, preparing basic documents and updating records
• Deliver attentive customer service to all stakeholders

Required profile

• Strong receptionist and front desk management skills, including greeting visitors, managing appointments and keeping a professional reception area
• Excellent phone etiquette and communication skills, able to handle calls and interact confidently with clients and colleagues
• Customer service skills focused on responsiveness, problem-solving and a positive visitor experience
• Previous receptionist or front office experience and fluency in English are an advantage; knowledge of local languages is also an advantage

Required skills

• Clerical skills: basic data entry, filing, record keeping and handling mail and correspondence
• Beneficial: common office software such as email, word processing and spreadsheets
• Beneficial: strong organization, attention to detail and the ability to multitask in a fast-paced environment