Front Desk Receptionist – Hospitality

About the role

We are looking for a friendly and professional Receptionist to be the first point of contact for guests at our boutique property in Dikwella. The role is full‑time, on‑site and involves welcoming visitors, handling check‑ins and check‑outs, and supporting the front‑desk team with daily operations.

Key responsibilities

• Greet guests warmly, manage the check‑in and check‑out process, and ensure a smooth arrival and departure experience.
• Answer incoming phone calls and respond to email inquiries, providing accurate information about the property, services and local attractions.
• Handle reservation requests, update the booking system, and maintain up‑to‑date guest records.
• Coordinate with housekeeping and kitchen teams to fulfil guest requests and ensure rooms are prepared on time.
• Address guest concerns or complaints promptly, offering solutions that reflect our high service standards.
• Perform basic clerical duties such as sorting correspondence, organizing documents and filing, and preparing daily reports for management.

Required profile

• Strong customer‑service orientation with excellent communication skills in English; additional knowledge of Italian or other languages is a plus.
• Proven ability to manage front‑desk operations, including check‑ins, check‑outs and reservation handling.
• Professional phone etiquette and experience handling inbound and outbound calls in a hospitality setting.
• Reliable, punctual and able to work evenings, weekends and holidays as required.
• Previous experience in a hotel, resort or similar customer‑facing role is preferred.
• Presentable appearance and a friendly, service‑oriented attitude.

Required skills

• Basic computer literacy for using booking software and office applications.
• Effective email handling and correspondence management.