Front Desk Coordinator

About the role

The Front Desk Coordinator will be the first point of contact for students, parents, and visitors at a growing education organization. This role requires a professional, organized, and approachable individual to manage front‑office operations and ensure a seamless experience for all stakeholders.

Key responsibilities

• Manage daily front desk operations in a professional and organized manner.
• Welcome and assist students, parents, and visitors with a positive attitude.
• Handle incoming calls, emails, and inquiries promptly and efficiently.
• Schedule appointments and coordinate meetings with counsellors and management.
• Maintain accurate records of student inquiries, walk‑ins, and follow‑ups.
• Coordinate closely with Admissions, Academic, and Marketing teams.
• Ensure timely follow‑up on inquiries and pending matters.
• Uphold front office presentation standards and office discipline.
• Provide administrative support to management as required.

Required profile

• Excellent communication skills in English (Tamil or Sinhala an advantage).
• Pleasant, professional, and presentable demeanor.
• Strong organizational and multitasking abilities.
• Ability to work under pressure and manage multiple responsibilities effectively.
• Previous experience in a front office, receptionist, or coordination role is advantageous.

Required skills

• Good working knowledge of MS Office (Word, Excel, Outlook).